Fair protection at every order stage.

Open your order and tap “Cancel order & get a full refund” any time before you send your photos and clips to the editor. The refund is approved instantly.

Once the editor has started, tap “Request a refund” on your order and tell us what went wrong. Our team reviews every request, usually within 2 working days, and you are notified of the decision. Partial refunds may apply depending on the work already completed.

If the editor misses the delivery time or the result does not match the reel you ordered, request a change first. If the issue is not resolved, contact support and we will review the order.

Each order includes the revision allowance shown before purchase.

Approving a delivery completes the order. Refunds are not available after final approval, except where required by law.

Approved refunds go back to the original payment method within 5–7 working days, depending on your bank.